1. What is your return policy?

You have 30 days from the day your order is delivered to request a return. Items must be unworn, unused, and in original packaging to be eligible.

2. How do I start a return?

Simply email us at support@luminza.co.uk with your order number. We'll send you the return address and form to include in your package.

3. Do I have to pay for return shipping?

Yes, return costs are the customer’s responsibility unless the item is defective or incorrect. We recommend using a registered shipping method with tracking.

4. When will I receive my refund?

Once your return is received and approved, we’ll issue a refund to your original payment method within 14 days. Shipping costs are non-refundable.

5. What if my item is damaged or incorrect?

We're sorry! Please email us at support@luminza.co.uk with a photo of the issue. We’ll send a replacement or offer a suitable solution right away.